Terms and Conditions

1. Who we are

The online shop Football shirt Lineup at lineup.peshka.org ("the Shop", "we") is run by:

• Contact: at the bottom of every page

2. Scope

These terms govern the relationship between the Shop and anyone who browses or buys from the site ("the Customer"). By placing an order, the Customer confirms they have read and accept these terms. Consumers also keep all their rights under Bulgarian and EU consumer law; nothing in these terms limits them.

3. The shirts

• We sell only authentic football shirts. Every shirt is checked before shipping (tags, badges, manufacturer codes).
• Many shirts are pre-owned or vintage. The condition is described and photographed on each shirt's page. Signs of wear described there are not a defect.
• Sizes and measurements are given for each shirt. Sizing differs between makers and years, so compare the measurements with a garment that fits you.
• Colours in photos may look slightly different depending on your screen.
• Most shirts are one of a kind. If two customers order the same shirt at the same time, the first paid or confirmed order wins; the other customer is told and gets a full refund.

4. Orders and contract

You order through the cart and the checkout page, where you can check and correct all details before sending the order. After ordering you get an email that we have received it. The sales contract is made when we confirm the order (by the confirmation email or by shipping the shirt). We may refuse an order in case of an obvious pricing error, the shirt no longer being available, or suspected fraud; if you have already paid, we refund the full amount.

5. Prices

• Prices are in euros (EUR) and are final. Delivery is shown separately before you confirm the order.
• Prices in other currencies (RON, USD, GBP, RSD, TRY) are for guidance only. You always pay in euros, and your bank may apply its own exchange rate.
• For deliveries outside the EU, local duties and taxes may be payable by the recipient.

6. Payment

• Card online, through the payment provider Stripe. We never see or store your card details.
• Cash on delivery – for deliveries in Bulgaria only. You pay the courier on delivery.

7. Delivery

• Bulgaria: to an Econt, Speedy or BOX NOW office or locker – €3.50; to an address – €5.00.
• European Union: €9.90. Europe outside the EU: €15.00. Rest of the world: €25.00.
• Free delivery on orders over €125.
• We usually ship within 1–3 working days after the order is confirmed. Courier delivery times are estimates.
• Please check the parcel on delivery. If it is visibly damaged, tell the courier and write to us.
• The risk of loss or damage passes to the Customer when they (or a person they name) receive the shirt.

8. 14-day returns (right of withdrawal)

• You can cancel your purchase without giving a reason within 14 days of the day you receive the shirt.
• To cancel, send us a clear statement (by email or phone – see our contacts) with your order number. You may use the EU model withdrawal form, but you don't have to.
• Send the shirt back within 14 days of your statement, in the condition you received it, with all tags. You may try it on as you would in a shop, but not wear or wash it.
• The Customer pays the cost of returning the shirt, unless it is faulty or not as described – then we pay.
• We refund everything you paid, including the original delivery (up to the cheapest standard option), within 14 days of your statement, using the same payment method unless we agree otherwise. We may hold the refund until we get the shirt back or you show proof that you sent it.
• If the shirt comes back damaged or worn beyond what checking it needs, we may reduce the refund accordingly.

9. Complaints and legal guarantee

We are responsible for any lack of conformity of the shirt with the contract (for example a different size, an undescribed condition, or a shirt that is not authentic) under Bulgarian law on the sale of goods. For new shirts the period is 2 years from delivery. For pre-owned shirts it is 1 year from delivery, as the law allows. Send a complaint by email, with photos and your order number. We reply within 14 days and resolve the complaint within 30 days – by repair, replacement, a price reduction or a refund.

Authenticity guarantee: if a shirt bought from us ever turns out not to be authentic, we refund the full amount.

10. Shirt on request

• On the Shirt on Request page you can ask us to search for a shirt we don't have. A €5 deposit is paid for the search (the first 20 customers pay no deposit).
• If we find the shirt, we send you a final price: the shirt's price + its delivery to us + a 15% markup on the shirt's price + delivery to you. You don't have to buy it.
• If you buy it, the deposit is taken off the price. If you decline, the deposit covers the search and is not refunded.
• If we can't find the shirt, we refund the deposit in full.
• A shirt bought on request is sold under these terms, including the 14-day returns.

11. Accounts

You can shop without an account. If you create one, keep your password safe and tell us if you suspect unauthorised access. We may close an account used for fraud or in breach of these terms.

12. Personal data and cookies

We process your personal data (name, address, phone, email, orders) only to fulfil your order, look after you and meet our legal obligations (for example accounting), in line with Regulation (EU) 2016/679 (GDPR). We share it only with the providers we need: the couriers (Econt, Speedy, BOX NOW and others), the payment provider Stripe, our hosting, and – only if you subscribed – Brevo for the newsletter. You have the right to access, correct, delete, restrict and port your data and to object, and the right to complain to the Bulgarian Commission for Personal Data Protection (cpdp.bg). Write to us to use these rights. For cookies, see the Cookie Policy.

13. Disputes

These terms are governed by Bulgarian law. If something goes wrong, please write to us first – we'll try to fix it quickly. Consumers can also turn to the Bulgarian Consumer Protection Commission (kzp.bg) and its conciliation committees for out-of-court dispute resolution. Disputes not settled by agreement go to the competent Bulgarian court; this does not take away the protection consumers have under the law of the country where they live.

14. Changes

We may change these terms. The new version is published on this page with the date of the change. Each order is governed by the terms published at the time it was placed.